My entire work history has been call center based, mainly because there is a ton of call centers in this boring town called Phoenix. Call Center etiquette is the most bull crap filled thing on the planet that sadly pays college students well.
Imagine retail, but because people are over the phone, they are more willing to be anuses to the people trying to help them. So if about 80% of calls are a-holes that have no respect or morals why have an etiquette? Well besides "customer is always right", it's a death trap.
They put so many rules and restrictions on employees but try so hard to get them to care it's funny call centers haven't run out of money just paying for those stupid "fun-groups" that create boring work events with co-workers you don't care about.
It pays well, but I feel like I'm having my life sucked away.
I have never seen a comedy actually be accurate with it's jokes to where they don't become funny, it's reality.
I work as a waitress, so basically customer service. I dread it i have to deal with people face to face everyday, and trust me i don't think people care if they're on the phone or right in front of your face, they're going to be anuses. I much rather deal with them on the phone haha
ReplyDeleteI work as a waitress, so basically customer service. I dread it i have to deal with people face to face everyday, and trust me i don't think people care if they're on the phone or right in front of your face, they're going to be anuses. I much rather deal with them on the phone haha
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